Business Process Automation
The system handles emails, documents, orders and shipments. People make the decisions.
Sound familiar?
- We copy data from emails by hand.
- We need invoices processed automatically.
- Our dispatchers spend hours on it.
What you receive
- A working process from input to result.
- Exception handling: disputed cases go to a person.
- A log, duplicate protection and retries.
- A process dashboard.
- Diagram, instructions, code and access.
- For rescue projects: a diagnostic report and a repaired, tested system.
System on the shared core
DataIncoming emails and documents; Your records and rules
AgentsData extraction and checks; Algorithms: routes, options, allocation
ConnectionsBusiness software via API
ControlExceptions to a person; Log, retries, duplicate protection
InterfacesProcess dashboard; Management reports
First stage
One process from input to result, for example an incoming order or invoice through to a record in your system, with exception handling. For rescue projects: diagnosis and critical fixes, then stabilization.
Ongoing support
Monitoring, failure alerts, fixes and extension to neighboring processes.
Experience
I created NF Prime, a freight dispatch system that automatically builds load plans around equipment constraints, payment terms and pickup and delivery order.