Journal
How the work gets done.
Notes on systems, decisions and the details that make them work.
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What happens after the customer gets an answer?
The sales conversation is one part of the path. The order, the CRM and the handoff need to work too.
A company answer needs somewhere to point
An internal assistant becomes useful when the employee can see the source and act on the answer.
Give the character a job before giving it a voice
Role, behavior and memory give a persona something consistent to do across conversations.
Start with your taskWhat should your
What should your
system do?
Describe the task in your own words. The AI consultant asks a few questions, and I send you a concept.
Describe your task